Contact Us

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Plan. Voya wants to make it as convenient as possible for you to take advantage of the valuable benefit made available to you under the Mount Holyoke College Defined Contribution Retirement Plan. That means providing you with the service options you want, when you want them.

Voya offers participants and employees:

Local Service

Individual support including financial and investment education is available from your local Voya Financia® representative, Mary Ellen Gordon*, CRPC, CIS, CEBS, CFS. To contact Mary Ellen, please call her directly at (860) 580-1624, or email her at MaryEllen.Gordon@voyafa.com , or make an appointment

*Investment adviser representative and registered representative of, and securities and advisory services offered through, Voya Financial Advisors, Inc. (member SIPC). 

Customer Services

You can obtain account information and make changes to your account by speaking to Voya Customer Service. To speak with an Associate, dial (800) 584-6001 and press “0” when prompted. Associates are available to assist you Monday – Friday between the hours of 8:00 a.m. and 9:00 p.m. Eastern Time.

Through Voya Customer Services, you can:

  • Make account balance and transaction inquiries
  • Obtain investment option performance history
  • Review and update your personal profile information
  • Request a change in the way your future contributions are invested
  • Request a change in the way your current account balance is invested
  • Make changes to your beneficiary designation
  • Review withdrawal options, terms and conditions – taxes, penalties, and timing of withdrawals
  • Obtain withdrawal and other account service forms
  • Request a printed account statement
  • Obtain internet assistance

A confirmation will be sent to you for all Customer Service initiated financial transactions.

Voice Response System

Voice Response System

You can obtain account information and make changes to your account by calling our 24 hour toll-free Voice Response System. To access your account, you will need your Social Security Number and Personal Identification Number (PIN). A PIN will be mailed to you with your enrollment confirmation. To access the Voice Response System, call (800) 584-6001 and press “1” when prompted.

Through the Voice Response System, you can:

  • Make account balance inquiries
  • Execute investment allocation changes
  • Transfer among investment options
  • Change your Personal Identification Number (PIN) or request your PIN by mail
  • Request a printed account statement
  • Review your personal profile information

A confirmation will be sent to you for all telephone initiated financial transactions.

Internet Access

To obtain account information and make changes online, login to your account from the Home page of this site. 
Online, you can:

  • Make account balance and transaction inquiries
  • Obtain investment option performance history
  • View your quarterly statement
  • Update or change your beneficiary information
  • Execute investment allocation changes
  • Transfer among investment options
  • Delete pending transactions
  • Retrieve withdrawal paperwork (created by a Voya Customer Service)

A confirmation will be sent to you for all Internet initiated financial transactions.

*First-time users will be asked to register for online account access using their Social Security Number and Personal Identification Number (PIN). The registration process will prompt you to create a personalized Username and Password that you will use to access your account(s) on all subsequent visits to the website.

Special Needs Assistance

TTY: 711
ACSII: (800) 855-2882
Telebraille: (800) 855-2883

 

Not FDIC/NCUA/NCUSIF Insured I Not a Deposit of a Bank/Credit Union I May Lose Value I Not Bank/Credit Union Guaranteed I Not Insured by Any Federal Government Agency

Insurance products, annuities and retirement plan funding issued by (third party administrative services may also be provided by) Voya Retirement Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities are distributed by Voya Financial Partners LLC (member SIPC). Custodial account agreements or trust agreements are provided by Voya Institutional Trust Company. All companies are members of the Voya® family of companies. Securities may also be distributed through other broker-dealers with which Voya has selling agreements. Insurance obligations are the responsibility of each individual company. Products and services may not be available in all states.